Q. Do you ship to my country?

A. Because we ship free of charge shipping, we specified some countries where we already calculated the shipping. So, if you did not find your country not accepted at checkout, just contact us to add your country. You can contact us using our "Contact Us" page.


 Q. When will I get the tracking number?

A. Tracking numbers are sent by email after a short processing period (It usually takes us 1-5 days to process orders).


Q. Can I change or cancel my order?

Sure! You can cancel, or change your order within 12 hours of confirmation. Please contact us with your name and order number on our contact page.
After 12 hours, your order will have been processed and we won’t be able to make any changes or cancel it.


 Q. Do I need to pay import duties?

A. Some packages may be subject to import duties depending on the country of receipt.
Please note, due to new EU VAT rules, there may be increased duty to pay on packages arriving in EU member states.